Frequently Asked Questions
Everything you need to know about your luxury jewelry experience.
Are all your diamonds ethically sourced?
Yes, at Diamond Factory, we strictly adhere to the Kimberley Process to ensure all our diamonds are conflict-free and ethically sourced from reputable suppliers.
How long does shipping take for custom pieces?
Custom-designed jewelry typically takes 3-4 weeks for production, followed by 2-day insured express shipping to ensure your piece arrives safely.
Do you offer a warranty on your jewelry?
We provide a lifetime manufacturing warranty on all our pieces, covering any defects in craftsmanship to give you complete peace of mind.
Can I return my order if it's not the right fit?
We offer a 30-day return policy for all standard collection items in their original condition. Please note that custom-engraved or bespoke pieces are final sale.
Do your diamonds come with certification?
Every diamond over 0.50 carats is accompanied by a grading report from world-renowned laboratories such as GIA or IGI, verifying its quality and authenticity.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to help you secure the perfect piece on your own terms.